Experience

Software Development Manager

R1RCM — Hartford (Remote)

Leading RPA development and engineering initiatives at a top healthcare revenue cycle management company. Delivered high-impact projects including a CEO-requested bot built and shipped within 24 hours.

• Built LogIQ — an ELK-based logging framework processing ~250M weekly logs, stored in SQL for fast querying and analytics
• Developed real-time Power BI dashboards for proactive bot monitoring and alerting
• Reduced bot processing time from 4 minutes to 3 seconds on a high-priority delivery
• Integrated bots with DocuSign, Twilio, Azure Blob Storage for patient document workflows
• Introduced RabbitMQ as the queuing mechanism for the automation team
• Built CI/CD pipeline to automate RPA bot deployment
• Mentored new developers on Automation Anywhere A360 best practices

Senior Lead Analyst — Analytics Technology

Infosys — Hartford

Scaled enterprise automation for healthcare claims processing from scratch to 175,000 automated hours over 3 years — one of the largest RPA footprints in the organization.

• 2019: Delivered 20,000 hrs of recurring annual effort eliminated from claims teams
• 2020: Grew to 55,000 hrs; 2021: reached 100,000 hrs; end of 2021: 175,000 hrs total
• Built custom Orchestrator to queue transactions using pull/push mechanisms as an alternative to AA work queues
• Integrated Skype chatbot to trigger bots with role-based access control
• Worked across Excel, Database, PDF, Metabots, and Error Management automation
• Managed staging, deployment, and environment promotion across test and production

RPA Developer and Admin

Vidorra LLC (FedEx) — Memphis

End-to-end automation development and server administration for FedEx logistics operations.

• Created automation solutions from feasibility study through architecture, development, testing, and deployment
• Performed code reviews per company policy; managed bot migration across environments
• Upgraded Automation Anywhere from v10.5 to v11.3.1 across all servers

Lead RPA Developer

Sarasu LLC (Verizon) — Ashburn

• Defined RPA automation strategy for SOAP/REST web service and web application processes
• Worked directly with business owners to transform use cases into automation designs
• Created process diagrams and flow charts using RPA tooling

RPA Developer

Kairos Technology — Dallas

• Designed, developed, and implemented RPA solutions using Automation Anywhere
• Worked with SMEs for end-to-end business requirement clarification
• Followed development best practices and automation key factors

RPA Consultant

Cloud Big Data — Charlottesville

• Designed and documented automated process solutions per standard design conventions
• Involved in creation of different task types for RPA

Business Analyst

New Jersey Institute of Technology — Newark

• Gathered functional and non-functional requirements from clients and stakeholders
• Created Solution Design Documents (SDD) and Process Definition Documents (PDD)